FAQ from support tickets
OfficialOfficial · updated Nov 4, 2026 · v1.0.1
Turns a batch of tickets or chats into an FAQ: questions in customer words, ranked by count, short answers, and flags for answers to confirm.
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When to use it
- You have a ticket or chat export and want the top questions answered
- The help center misses what customers actually ask
What you give it
- Ticket or chat text, ideally with agent replies
- Current FAQ or help articles (optional)
What you get
A ranked FAQ draft with counts, short answers, confirmation flags, and the causes worth fixing.
Changelog
- v1.0.1 · Nov 4, 2026 · Example: the Viewer answer says only what the tickets say (Viewers see invoices and are free), with no claim about reports.
- v1.0.0 · Nov 4, 2026 · First release.
Sources
- How to Create a Knowledge Base in 8 Simple Steps (2026-11-04)
- Appendix H: The 'Why' Behind Each Practice (2026-11-04)
- FAQs Still Deliver Great Value (2026-11-04)
Related skills
- Help-center article Writes a help-center article for one task: task title, answer first, numbered steps with exact UI labels, screenshot notes, troubleshooting, related links.
- Support ticket triage Triages incoming tickets into a table with category, S1 to S4 severity, routing, and a first reply for each, sorted by what to answer first.
- Feedback themes from NPS and surveys Analyzes NPS comments, survey answers, or reviews into themes with counts, typical quotes, sentiment, and one suggested action per problem.
- Internal FAQ roundup Finds the questions many employees are asking and answers each in 1 to 2 sentences from official sources, flagging what needs a leader.