Feedback themes from NPS and surveys
OfficialOfficial · updated Nov 4, 2026 · v1.0.0
Analyzes NPS comments, survey answers, or reviews into themes with counts, typical quotes, sentiment, and one suggested action per problem.
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When to use it
- An NPS or survey closed and you have the comments
- Before roadmap planning, to bring the customer's words in
What you give it
- Open-text comments, one per row
- Scores and segments (optional)
- Period and how it was sent
What you get
A theme table with counts and sentiment, quotes per theme, the NPS if scores are given, and actions.
Changelog
- v1.0.0 · Nov 4, 2026 · First release.
Sources
- Measuring Your Net Promoter Score℠ | Bain & Company (2026-11-04)
- Analyze Qualitative Data: Thematic Analysis (2026-11-04)
- Affinity Diagramming for Collaboratively Sorting UX Findings and Design Ideas (2026-11-04)
- Text iQ Best Practices - Qualtrics (2026-11-04)
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