Help-center article
OfficialOfficial · updated Nov 4, 2026 · v1.0.0
Writes a help-center article for one task: task title, answer first, numbered steps with exact UI labels, screenshot notes, troubleshooting, related links.
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When to use it
- A question keeps coming up and the answer lives only in agents' replies
- A feature shipped and customers need a how-to
What you give it
- The task and who can do it
- The real steps and UI labels
- Known problems from tickets
What you get
A help article ready to publish, with screenshot placeholders and a troubleshooting section.
Changelog
- v1.0.0 · Nov 4, 2026 · First release.
Sources
- Procedures | Google developer documentation style guide (2026-11-04)
- UI elements and interaction | Google developer documentation style guide (2026-11-04)
- Writing step-by-step instructions - Microsoft Style Guide (2026-11-04)
- Tips & Templates for Writing Great Knowledge Base Articles (2026-11-04)
- Create different types of articles in your Help Center (2026-11-04)
Related skills
- FAQ from support tickets Turns a batch of tickets or chats into an FAQ: questions in customer words, ranked by count, short answers, and flags for answers to confirm.
- Release notes from merged changes Writes customer-facing release notes from merged PRs or tickets, grouped New, Improved, Fixed, benefit-first, plus an internal changelog.
- SOP from an explanation or recording Turns an explanation or screen-recording transcript into an SOP with a trigger, roles, exact-label steps, decision points, checks, and an owner.
- Customer reply in our tone Drafts a support reply in your team's tone: answers the question first, owns mistakes, drops jargon, and ends with one clear next step.